Refund Policy

At Helios, we are committed to delivering quality digital marketing services that meet the needs and expectations of our clients. However, we understand that situations may arise where a refund is requested. Please review our refund policy below to understand how we handle such cases.

1. Service-Based Refunds

Due to the nature of our digital marketing services, which involve extensive planning, time, and resources, we operate under the following refund conditions:

Initial Consultation or Strategy Fees: Fees for initial consultations or strategy development are non-refundable, as these services are provided upfront.
Monthly Service Fees: Once services have commenced, refund requests will be considered on a case-by-case basis. If a refund is approved, it will be prorated based on the amount of work already completed for the month.

2. Eligibility for Refunds

Refunds may only be issued under the following circumstances:

The service provided significantly deviates from the agreed-upon scope of work or deliverables outlined in the client contract.
The client cancels the service before significant work or resources have been allocated to the project.

Refunds will not be provided for:

A change of mind after services have commenced.
Client dissatisfaction based on subjective preferences if the agreed deliverables were met.
Delays or issues caused by client inaction or failure to provide necessary materials and information.

3. Refund Request Process

If you believe you are eligible for a refund, please follow these steps:

Contact Us: Email heliosmediaa@gmail.com within 30 days of the service being rendered, explaining the reason for your refund request.
Review Process: Once we receive your request, our team will review the work completed and compare it against the agreed-upon deliverables. This process may take up to 10 business days.
Outcome: You will be notified of our decision. If approved, refunds will be processed within 14 business days.

4. Non-Refundable Items

Certain fees and services are non-refundable, including but not limited to:

Initial consultations and strategy development.
Third-party costs (such as advertising spend or software costs) incurred on behalf of the client.
Completed and delivered projects where services have been provided as agreed.

5. Changes to Refund Policy

Helios reserves the right to update or modify this refund policy at any time. Changes will be posted on this page, and we encourage you to review it periodically.

6. Contact Us

For any questions or concerns regarding this refund policy, please contact us at heliosmediaa@gmail.com.